Your Privacy is Protected
- Prima Studio takes protecting your personal information & privacy very seriously.
- We don't like unsolicited e-mails or "spam." Prima Studio will not sell or rent our customers names, addresses or e-mail addresses to anyone.
- From time to time Prima Studio will send out e-mail notifications on products, sales, or special promotions.
- If you receive an e-mail or newsletter from Prima Studio and you do not wish to continue receiving these messages, simply click the "Unsubscribe" link in the e-mail or reply with the word REMOVE in the subject line and we will remove your name.
What Information About Me Is Collected and Stored?
We collect and store information that you enter into this Site or that you provide through this Site's Customer Service Department.
Personal Information is information you provide that lets us know specific facts about you so that we can fulfill your orders and customize the information we deliver to you accordingly. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, and credit card or other payment information. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Site.
We collect and store certain other information automatically whenever you interact with this Site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Site and to provide our customers with a fulfilling shopping experience.
Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Site.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
Is Information Collected From Children?
We do not sell or ship any items ordered through this Site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Site only with the involvement of a parent or guardian and should not submit any personal information to us.
With Whom Do You Share Information?
We may share personal information that you provide to us through this Site or through this Site's Customer Service Department with our affiliates and service providers. In turn, our service providers may share this personal information with their affiliates and with service providers whom they engage to perform services related to this Site or the operation of our business. Examples of these services include Web Site operation, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, customer service, marketing and promotional material distribution, data analysis and, where applicable, data cleansing. These service providers are authorized to use this personal information only in connection with the services they are engaged to perform.
We may use the services of a third party to help us measure the effectiveness of our advertising and determine how customers use this Site. To do this, we would use web beacons and cookies provided by this third party, which enable us to collect the following types of information: product codes for the merchandise that customers purchase, the pages and site sections visited, time spent on the site, etc? This information can help us to learn things like what pages are most attractive to our customers, which of our products most interest our customers, and what kinds of offers our customers like to see.
We also may offer you the opportunity to purchase products and services provided by third parties, such as magazine subscriptions and extended warranty plans. If you purchase any of these products or services, we will provide your personal information to the third parties that provide them for that purpose.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency or court; or such release is necessary to protect the rights, property or safety of Prima Studio, LLC, or any of our affiliates, service providers, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Site during a specific time period or purchased a specific product through this Site. This information generally is shared in an aggregated form.
By using this Site, you acknowledge and consent to the fact that personal information provided by you or collected by us through your use of the Site is stored and processed by us in the United States where data protection laws may not afford the same level of protection as those of the country in which you are located (this is the case for users located in the European Economic Area ("EEA")). You also acknowledge and consent to the fact that we may, at our discretion, store and process such data in other countries (including countries outside the EEA) where data protection laws may not afford the same level of protection as those of the country in which you are located.
What Steps Are Taken To Keep Personal Information Secure?
Various security measures, including Secure Socket Layer (SSL) encryption technology, are used to protect personal information that we collect. If you place an order through this Site, you will be asked to set up an account and provide an email address and password. You must provide, among other information, an appropriate email address and password in order to access account information. Please note that while we have endeavored to create a secure and reliable site for users, the confidentiality of any communication or material transmitted to/from this Site cannot be guaranteed. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact this Site's Customer Service Department by email at customerservice@Prima-Studio.com or by phone at 1-888-515-4522.
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
You will have an opportunity to indicate your preferences by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Additionally you may email us at customerservice@Prima-Studio.com.
Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective. Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email or regular mail if we have questions about your order.
What Happens When I Link To or From Another Site?
What About Contests and Sweepstakes?
What About Online Surveys?